Frequently Asked Questions

Answers about escrow, payments, KYC, and disputes.

Everything you need to understand how Americans Escrow protects both sides of a transaction.

How does an escrow transaction work?

One party creates a transaction, the counterparty accepts, the buyer funds escrow, the seller delivers, and payment is released after buyer approval.

When is payment released to the seller?

Funds are released only after the buyer approves delivery or an authorized resolution action is completed.

Why is my payment still pending?

Funding is reviewed and confirmed by operations. Until confirmation is complete, the transaction remains in awaiting payment/funding status.

Can I choose different payment methods?

Yes. Available funding methods depend on the payment options enabled in the platform and your transaction setup.

How is the inspection period set?

Inspection days are configured during transaction creation. This defines the buyer review window after delivery is submitted.

What should I do if there is an issue during inspection?

If delivered goods/services do not match the agreed terms, open a dispute from the transaction detail page and include clear evidence.

How do I open a dispute?

Go to the transaction details page and select Open Dispute when available, then provide your reason and supporting notes.

What outcomes are possible after a dispute review?

Based on review outcome and evidence, funds may be released, refunded, or held according to resolution decisions.

Is KYC required before creating a transaction?

KYC submission is optional for transaction creation, and can be completed anytime for review by admin operations.

What if my account is frozen?

Frozen accounts cannot perform protected actions. Contact support to request account review and reactivation steps.