Help Center
Answers to common questions about transactions, verification, payments, and disputes.
Frequently Asked Questions
1. How does an escrow transaction work?
You create a transaction, the counterparty accepts, the buyer pays into escrow, the seller delivers, and the buyer approves before funds are released.
2. Is KYC required before I can create a transaction?
No. KYC is optional and does not block transaction creation. You can submit KYC anytime and an admin will review it manually.
3. Which KYC documents are accepted?
You can submit one document type: National ID Card, Passport, or Driver's License. Upload document images and a selfie.
4. Who sets payment methods?
Admins manage active payment methods, and buyers or sellers can also submit their own payment method or ACH request for admin review and response.
5. Why is my payment still pending?
Funding is confirmed manually by admin operations. Until confirmed, transaction status remains awaiting payment/funding.
6. How long is the inspection period?
Inspection days are defined per transaction during creation. The buyer can approve within that period or open a dispute.
7. How do I open a dispute?
From the transaction detail page, click Open Dispute (available in funded/inspection stages), then submit your reason and evidence.
8. Can I cancel a transaction?
Yes, participants can cancel in early stages (draft, awaiting acceptance, awaiting payment). Later stages require dispute/admin resolution.
9. What happens if my account is frozen?
Frozen accounts cannot perform protected actions. Contact support/admin to review and unfreeze your account.
10. I forgot my password. What should I do?
Use your account recovery process if configured, or contact support/admin for assistance resetting credentials securely.